Guide not displaying?

  • Last updated on May 16, 2024 at 10:51 AM

Are you unsure why you can't see the guide on your website? Here's a checklist of the most common issues.

1. Script not installed on guide's page

Check if the script is installed on your website by clicking 'inspect' on the page, go to Elements and search for headless.dialogtrail. The script is installed if you can find the row as displayed in the image below.


2. Placement is missing a URL-key.

Go to the guide's placement settings and make sure the placement has a URL-key and that it matches the URL of the page where you want the guide to appear.

3. (embedded only) Div not installed

If your guide is embedded you also need to install a div where the guide should appear on the page. Check if the page has a div by clicking 'inspect' on the page, go to Elements and search for dt-product-guide

Here is the div in code that you can place on your site:

<div id="dt-product-guide"></div>


4.  Another placement has higher priority

Make sure no other placement has the same or higher priority and is (with its URL-keys) set up to be displayed on the same page.

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